Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 10, 2021 - 15:00 PDT
We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.otoy.com) on May 10 2021 - 22:00 UTC.
During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period.
Further information regarding OctaneRender Authentication during the maintenance period:
To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above)
Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.
Posted May 06, 2021 - 17:22 PDT
This scheduled maintenance affected: OctaneLive (OctaneLive API, OctaneLive Gateway) and OTOY Account System, OctaneRender Cloud, Websites.