Resolved -
Monitoring has confirmed that the mitigation measures have been effective, and all requests are now succeeding.
We will continue to monitor for any further issues, however if you continue to experience issues please contact us at help@otoy.com
Sep 20, 03:44 PDT
Monitoring -
We have identified a performance issue related to our primary licensing database and have implemented mitigation steps to resolve the issue. We are continuing to monitor for any further issues.
Sep 20, 03:06 PDT
Identified -
There has been a significant increase in the number of failed requests, however at this time roughly 80% of requests are still being processed successfully. We are continuing to investigate.
Sep 20, 02:54 PDT
Investigating -
We are currently investigating this issue.
Sep 20, 02:47 PDT