We have not detected any new incidents related to this issue, so we believe that the underlying cause has been fixed by PayPal. We hope to provide further information regarding the underlying cause of the failure, when PayPal provides us with an incident report.
May 23, 16:41 PDT
We are no longer detecting any new incidents related to this issue, however we will continue to monitor subscriptions to ensure that the issue is not reoccurring.
May 22, 17:46 PDT
We have identified an intermittent issue related to the communication between our servers and the PayPal API during the subscription sign-up process, and are currently working with PayPal to identify the cause.
May 22, 14:06 PDT
We are currently investigating an increase in issues reported with subscribing to OctaneVR via PayPal. These issues seem to be occurring only during initial sign-up, so we do not believe that existing subscribers are affected at this time.
If you have experienced an issue while attempting to subscribe, we highly recommend you contact us at firstname.lastname@example.org
May 21, 21:50 PDT