Maintenance for the OTOY Account System has been completed. We will continue to monitor.
Posted Mar 28, 2024 - 13:47 PDT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Mar 28, 2024 - 13:01 PDT
Update
Scheduled maintenance on the OTOY Account System is in progress.
Posted Mar 28, 2024 - 13:00 PDT
Update
Scheduled maintenance will continue on the OTOY Account System in 1 hour.
Posted Mar 28, 2024 - 12:00 PDT
Update
RNDR maintenance was completed at 2:45PM Pacific. ORC maintenance was completed at 4:00PM Pacific.
SSO (OTOY Account System) maintenance is delayed and will be completed during the same window tomorrow.
Posted Mar 27, 2024 - 17:34 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 27, 2024 - 13:00 PDT
Scheduled
We will be performing maintenance on our core authentication system (account.otoy.com), ORC (orc.otoy.com), and RNDR (rndr.x.io) from March 27, 2024 20:00 UTC - 22:00 UTC.
During this time, these systems may be down for periods of up to 10 minutes, however we expect that they will be available for the majority of the maintenance period.
Any application (including Octane on your local machine) requiring authentication will be affected by this maintenance.
Further information regarding OctaneRender Authentication during the maintenance period:
To ensure uninterrupted use of OctaneRender during the maintenance period, we recommend you sign out of OctaneRender, then sign in again, less than 48 hours prior to the start of the maintenance period. Once the maintenance period starts, avoid signing out of OctaneRender or switching between different OctaneRender versions. (You will still be able to close and reopen OctaneRender as per normal, as long as you have followed the preparation steps above)
Please note that if your organization uses our "Unattended Authentication" feature, you will be unable to use the workaround above. Instead we recommend that you open OctaneRender at least 15 minutes before the start of the maintenance period, and then avoid closing the application until the maintenance is complete.
Posted Mar 26, 2024 - 14:35 PDT
This scheduled maintenance affected: OTOY Account System, OctaneRender Cloud, Websites and OctaneLive (OctaneLive API, OctaneLive Gateway).