Subscription signup issues

Incident Report for OTOY

Resolved

We have detected no further cases related to this incident.

Posted Jan 08, 2018 - 14:35 PST

Monitoring

The issue has been identified and resolved, and the subscription sign-up system is back online. We will continue to monitor the subscription service, so please email help@otoy.com if you are still experiencing any issues.

Posted Jan 07, 2018 - 19:42 PST

Investigating

We are currently investigating a PayPal API issue that is preventing us from correctly processing new subscriptions. We sincerely apologize and are working with PayPal to resolve this as quickly as possible.

Posted Jan 07, 2018 - 16:52 PST